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Customer Service

We are here to help. Find answers below or reach out directly.

Orders & Shipping

Once your order has been dispatched you will receive a confirmation email with a tracking number. Use it on the carrier website to follow your delivery in real time.

Orders can be modified or cancelled within 1 hour of placement. After that, fulfilment begins and changes may not be possible. Contact us immediately at hello@angang.kr if you need to make a change.

During peak periods (holidays and promotions), processing may take an additional 1–2 business days. We take special care with all packaging to ensure your tea arrives in perfect condition.

 

  • Standard delivery: 3–7 business days within Korea
  • Express delivery: 1–3 business days
  • International shipping: 7–21 business days depending on destination
  • Free standard shipping available on orders over a qualifying threshold
  • Customs duties and import taxes are the responsibility of the buyer

If your package arrives damaged, please contact us within 48 hours with a photo of the item and packaging. We will arrange a replacement or refund as quickly as possible.

Products & Returns

Our teas are hand-picked on small farms along Korea's southern coast, where sea mist and mountain air shape the flavour of the leaves. We work directly with local farmers who have tended these gardens for generations.

We accept returns on unopened, undamaged items within 14 days of delivery. Perishable goods — opened teas and food products — cannot be returned unless faulty. Please contact us within 48 hours of receiving a faulty item.

Our teas contain caffeine naturally. Some blends include botanicals, dried fruit, or sea ingredients. Full ingredient information is listed on each product page. See our Allergen Information page for details.

 

  • Returns accepted within 14 days of delivery on unopened items
  • Many teas available in gift packaging — perfect for any occasion
  • Custom gift sets can be built from the shop
  • Full ingredient and allergen information on every product page

For exchanges or refund requests, please email hello@angang.kr with your order number and a brief description of the issue.

Get in Touch

Our team is here to help with any question — whether it is about a specific tea, an order in progress, a wholesale enquiry, or a press request. We respond to all messages within one business day.

For fastest service, please include your order number when writing about an existing order. For product questions, the name or SKU from the product page is helpful.

 

  • General enquiries: hello@angang.kr
  • Orders and shipping: hello@angang.kr
  • Press and wholesale: hello@angang.kr
  • Response time: within one business day

Still have a question?

Write to us and we will get back to you within one business day.